Have questions about our products or need expert advice? Our team is ready to assist you.
87 Harrison Drive West
William W10 6DY
New York, USA
+44 384 953 9614
Monday-Friday: 8am-6pm
Saturday: 9am-4pm
info@poep.xyz
sales@poep.xyz
Our store is open Monday through Friday from 8:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 4:00 PM. We are closed on Sundays and major holidays.
Yes, we offer delivery services throughout New York City and surrounding areas. Delivery fees vary based on distance and order size. For large orders, we may offer free delivery. Contact us for specific delivery information for your area.
Unused and unopened items in original packaging can be returned within 30 days of purchase with a valid receipt. Special order items and cut-to-length products cannot be returned. Please see our Refund Policy for more details.
Our staff can provide general technical advice about product selection and installation guidelines. However, we do not offer installation services directly. We can recommend trusted local plumbers and contractors for your project needs.
Yes, we can place special orders for most items not in our regular inventory. Special orders typically require a deposit and may take 1-3 weeks to arrive depending on the manufacturer and product. Contact our team for more information about specific products.